Product information

The troubleshooting steps in this section are intended for wireless USB devices and not for Bluetooth devices.


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For more information about problems with Bluetooth devices, click the following article number to view the article in the Microsoft Knowledge Base: Resolve Bluetooth mouse or keyboard failure to function. Connect the receiver directly to the port. A port replicator is a device that contains common ports, such as serial and parallel ports. The replicator plugs into a portable computer.

A KVM switch is a hardware device that enables a single keyboard, video monitor, and pointing device to control more than one computer one at a time. If this is the source of the problem, and you want to continue using one of these devices, contact the manufacturer of that device to see whether there is a solution or a newer product that will work with your wireless mouse.

Note We recommend that you use a new pair of batteries for the wireless pointing device. Note This tool may not work with Bluetooth devices. More Information. Pacific Time For more information about how to replace or upgrade Microsoft software, hardware, and manuals, click the following article number to view the article in the Microsoft Knowledge Base: How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals.

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Troubleshoot a wireless mouse that does not function correctly

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Targus Wireless Mouse for Mac | Macworld

Welcome to Logitech Support. These troubleshooting steps goe from easy to more advanced. Please follow the steps in order and check if the device works after each step. In the bottom-right corner of the Bluetooth Preference window, click Advanced.


  • Troubleshooting - Targus Wireless Mouse User Manual [Page 13].
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  • Targus mouse not connecting to mac. :: Hardware and Operating Systems.
  • Click OK. Wait a few seconds, and then click Turn Bluetooth On.

    Mac refusing to recognise your external keyboard?

    Check to see if the Logitech Bluetooth device is working. If not, go to the next steps. Re-pair your device by following the procedure described here. Disable the hand-off feature In some cases, disabling the iCloud hand-off functionality can help. You will need to re-configure each device. Make sure Bluetooth is enabled and that you can see the Bluetooth icon in the Mac Menu Bar at the top of the screen. You'll need to check the box Show Bluetooth in menu bar in the Bluetooth preferences. The Bluetooth menu will appear, and you will see additional hidden items in the drop-down menu.

    1. Check the mouse’s batteries

    Select Debug and then Remove all devices. This clears the Bluetooth device table and you'll then need to reset the Bluetooth system. You will now need to repair all your Bluetooth devices following standard Bluetooth pairing procedures.